This policy applies to JMeC Connect, operated by JMEC CONNECT LLC, which is owned by Nyamors Enterprises LLC, and to information collected through JMeC Connect websites, forms, applications, communication systems, payment workflows, and related services.
1Who We Are
JMeC Connect is an automotive service coordination and dispatch platform operated by JMEC CONNECT LLC, which is owned by Nyamors Enterprises LLC. JMeC Connect helps customers connect with independent mobile mechanics, auto repair shops, tow providers, roadside providers, DIY repair helpers, detailers, parts providers, salvage providers, specialty providers, and related automotive service partners.
2Information We Collect
We may collect information that you voluntarily submit through our website, mobile applications, forms, payment links, provider registration, customer portals, chat tools, email, phone, SMS, uploads, or other JMeC Connect services.
- Name, phone number, email address, and other contact information
- ZIP code, city, service area, address, and location information
- Vehicle year, make, model, VIN, license plate, mileage, issue details, and requested service
- Photos, videos, documents, receipts, repair information, and dispute evidence
- Provider role, experience, tools, availability, business details, insurance, licenses, and service capabilities
- Payment, subscription, connection fee, dispatch fee, billing, payout, and transaction information
- Messages, quote activity, support requests, dispute information, ratings, and communication history
- Device, browser, usage, access, security, and technical information
3How We Use Information
We use collected information to operate, improve, protect, and support JMeC Connect, including:
- Processing and routing customer service requests
- Matching customers with eligible service providers
- Reviewing provider applications, qualifications, and account status
- Providing customer, provider, and administrative portals
- Processing payments, connection fees, subscriptions, payouts, and billing support
- Sending service, dispatch, account, security, payment, and support communications
- Supporting estimates, quote approvals, scheduling, arrival, completion, disputes, and reviews
- Improving dispatch logic, service availability, fraud prevention, safety, and platform performance
- Complying with legal, tax, accounting, security, insurance, and business requirements
4Payments
JMeC Connect may use Stripe and other approved payment processors to process connection fees, dispatch fees, subscriptions, service payments, provider payouts, refunds, and other platform transactions.
Payment processors may collect and process payment information according to their own privacy and security policies. JMeC Connect does not ordinarily store full payment card numbers.
5Independent Providers
JMeC Connect may share relevant service request information with independent providers so they can evaluate, accept, schedule, quote, or perform requested services.
Sensitive customer contact and location information may remain restricted until required connection, payment, assignment, or release conditions are satisfied. Providers are independent businesses or contractors and are not employees of JMeC Connect unless expressly stated in writing.
6SMS, Email, and Communication Consent
JMeC Connect sends recurring transactional text messages under this customer service-request SMS program only to individuals who voluntarily provide a mobile phone number and expressly opt in by checking the optional SMS consent checkbox on the public JMeC Connect service request page at https://www.jmecconnect.com/request-service/ .
The SMS consent checkbox is not preselected and is not required to submit a service request, create an account, purchase goods or services, or accept this Privacy Policy or the Terms of Service. Other JMeC Connect forms, applications, provider workflows, account-registration processes, scheduling pages, and support channels do not enroll users in this customer transactional SMS campaign unless a separate compliant opt-in process is clearly displayed and separately documented.
Transactional SMS communications may include
This customer service-request SMS program is transactional only. JMeC Connect does not send marketing or promotional text messages under this program.
By opting in, you agree to receive recurring transactional text messages from JMeC Connect. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile carriers are not liable for delayed or undelivered messages.
Review our Privacy Policy and Terms of Service.
7Cookies, Analytics, and Tracking
Our website, applications, and connected tools may use cookies, analytics, pixels, session technologies, tracking links, device information, or similar technologies to operate the platform, understand traffic, improve user experience, support security, measure performance, and evaluate advertising.
8Data Sharing
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
JMeC Connect does not sell personal information. Other personal information, excluding mobile phone numbers and messaging consent information, may be disclosed only when reasonably necessary to operate the platform, fulfill a user-requested service, process payments, support customers or providers, prevent fraud, maintain security, or comply with applicable law.
Other personal information may be disclosed to:
- Independent service providers assigned to or evaluating a service request
- Payment processors and payout providers
- Hosting, cloud, mapping, analytics, security, email, and automation providers
- Professional advisors, insurers, accountants, attorneys, or government authorities when legally required
- Business service providers operating under contractual confidentiality and data-protection obligations
Mobile phone numbers and messaging consent information may be processed only by telecommunications carriers, messaging aggregators, and providers of text-message services solely to transmit, route, secure, and administer requested messages. Those providers may not use this information for their own marketing or promotional purposes.
9SMS and Mobile Information Privacy
JMeC Connect collects mobile phone numbers and messaging consent information for this customer transactional SMS program only when users voluntarily provide that information and check the optional SMS consent checkbox on https://www.jmecconnect.com/request-service/ .
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text-message services necessary to deliver requested SMS communications.
By opting in, you agree to receive recurring transactional text messages from JMeC Connect concerning your service request, including request confirmations, dispatch updates, provider assignments and arrival estimates, quote and approval notices, payment confirmations, scheduling changes, and customer support.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance.
Mobile carriers are not liable for delayed or undelivered messages.
Consent to receive SMS messages is not a condition of purchasing goods or services. For assistance, email support@jmecconnect.com.
10Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, application, email, payment system, transmission method, or online service can guarantee complete security.
Users should avoid sending highly sensitive information through unsecured communication channels unless specifically requested through an approved process.
11Data Accuracy
Users are responsible for providing accurate information. Incorrect phone numbers, email addresses, ZIP codes, addresses, service descriptions, payment information, vehicle details, or provider information may delay or prevent service, communication, activation, payment, or support.
12Children’s Privacy
JMeC Connect is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or legal guardian should contact us if they believe a child has submitted information without authorization.
13Your Choices
Depending on the applicable law and your relationship with JMeC Connect, you may request access to, correction of, or deletion of certain personal information.
You may also manage communication preferences, unsubscribe from email where provided, or reply STOP to unsubscribe from SMS messages.
14Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of JMeC Connect after an update may be subject to the revised policy.
15Contact Us
For privacy, communication, account, or data-related questions, contact JMeC Connect: