1. Overview
JMeC Connect is a platform operated by Nyamors Enterprises LLC. We may collect partner subscriptions, job access fees, lead fees, booking fees, dispatch fees, and future customer service payments through Stripe or other approved payment processors.
2. Partner Subscription Payments
Monthly partner subscription fees are generally not refundable once the billing period begins, unless JMeC Connect determines that a billing error occurred or a refund is required by law.
3. Pay-Per-Job and Lead Fees
Pay-per-job fees, pay-per-call fees, and lead fees are generally not refundable once a lead, job opportunity, customer contact, request, or access has been delivered to the partner.
4. Free Trials and Starter Plans
Free starter plans do not require payment and therefore do not create a refund obligation. Free plan features, job limits, access, and availability may be changed or ended at any time.
5. Booking or Dispatch Fees
Booking, dispatch, or service request fees may be non-refundable once JMeC Connect begins processing, routing, reviewing, or assigning the request. Refunds may be reviewed case by case if no provider was available, no routing occurred, or a payment error was confirmed.
6. Repair, Tow, or Service Work
JMeC Connect may connect customers with independent providers. Unless the payment was collected directly by JMeC Connect for a specific service, disputes about repair work, towing, labor, parts, workmanship, or provider pricing may need to be resolved with the independent provider who performed the work.
7. Customer Disputes
If a customer has a service concern, complaint, or dispute, JMeC Connect may review the issue and request documentation such as photos, messages, invoices, diagnosis notes, completion notes, and payment records. Submitting a complaint does not automatically guarantee a refund.
8. Partner Payout Holds
JMeC Connect may delay, reduce, or withhold provider payouts if there is a customer dispute, incomplete documentation, suspected fraud, chargeback risk, payment reversal, policy violation, or unresolved service issue.
9. Chargebacks
Customers and partners should contact JMeC Connect before filing a chargeback. Chargebacks may result in account review, suspension, delayed payouts, additional documentation requests, or removal from the platform.
10. Duplicate or Accidental Payments
If you believe you were charged twice or paid the wrong plan, contact billing@jmecconnect.com. JMeC Connect may review duplicate payments, wrong-plan payments, or billing mistakes case by case.
11. Cancellation of Subscriptions
Partners may request subscription cancellation by contacting billing support. Cancellation stops future billing when processed, but does not automatically refund prior charges or the current billing period unless required by law or approved by JMeC Connect.
12. How to Request a Refund Review
To request a refund review, email billing@jmecconnect.com and include your name, phone number, email, payment date, amount paid, plan or service purchased, and reason for the request.
13. Information Needed for Review
To properly review a refund request, JMeC Connect may ask for additional information, including receipts, screenshots, service details, provider name, customer name, vehicle information, messages, invoices, or proof of payment.
14. Refund Processing
If a refund is approved, the refund will generally be returned to the original payment method when possible. Processing times may depend on Stripe, the card issuer, bank, or payment provider.
15. No Guarantee
JMeC Connect does not guarantee refunds for completed services, delivered leads, delivered job access, active subscription periods, customer no-shows, partner unavailability, or disputes caused by inaccurate information submitted by the user.
16. Policy Updates
JMeC Connect may update this Refund Policy at any time. Updated terms will be posted on this page.
17. Contact
For refund or billing questions, contact billing@jmecconnect.com. For general support, contact support@jmecconnect.com.
Effective Date: May 1, 2026